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Privacy Policy

The Hops and Grapes Privacy Policy

We at Hops and Grapes are committed to respecting and protecting your privacy as a visitor to http://www.hopsandgrapesonline.com.  The matter of our customer's privacy is very serious to us and we value our customer's trust each time they choose to access our Web site.  This Privacy Statement is an overview of the policies and activities we have in place on our site to safeguard the information that is gathered from our customers by our Web site when it is used.

This policy changes over time and our customers are encouraged to read over it frequently.  At the end of the policy is a date outlining when the privacy policy was last updated.  If it has changed since your last visit,  you are encouraged to read it over again.  If you have any questions regarding the privacy policy, you are encouraged to contact us by any of the means listed at the end of this policy.

If you do not agree to any of the terms in this privacy policy, you are unauthorized to use this site and any of its features.

Collection of Information

Hops and Grapes collects information about our site visitors as outlined in this privacy policy.

Even if a visitor does nothing but browse through our site, our system automatically collects and stores certain pieces of information regarding the visit.  This action makes no attempt to identify the visitor personally and is used as an attempt to improve functionality of the site and for data collection purposes.

Our Web server automatically collects and records the following information:

  • The visitor's domain name
  • The visitor's e-mail address when possible
  • The visitor's IP address
  • Information regarding what pages are accessed
  • The name and release number of the visitor's web browser software
  • The operating system of the visitor
  • Date and time the site was accessed
  • The web address of the site that linked to us
During your visit to our site you may be asked to volunteer personal information such as your name, email, mailing address, and telephone number.

Usage of Information

The information we gather automatically and with your permission during your visit to our Web site is used in the following ways:

  • Monitor, review, measure, and analyze Web site utilization
  • Modify and enhance the Web site
  • Improve the content and design of our Web site
  • Determine the need for new programs and services
  • Respond to your requests
  • Customize the content and/or layout of our page for each individual visitor
  • Monitor and improve our customer service efforts
  • Study general usage habits and demographic information for our own marketing research purposes
  • Distribute news and other information requested by Web visitors
  • Notify visitors about updates to our Web site
  • Determine the effectiveness of special promotion and marketing programs
  • Contact consumers for marketing purposes

Notwithstanding anything in this agreement to the contrary, you understand and agree that Hops and Grapes may access, preserve and disclose any submitted information or otherwise use information we have received about you: (1) in response to subpoenas, court orders, legal process or when otherwise required by law, or to establish, protect, or exercise our legal rights or defend any legal claims; (2) to protect the rights and property of Hops and Grapes or other entity; (3) if we believe it is necessary in order to investigate, prevent or take action regarding unauthorized distribution of a third party's intellectual property, illegal activities, fraud or situations involving potential threats to the safety of any person; (4) to any of our related companies or companies under common control with Hops and Grapes; and (5) if Hops and Grapes is acquired by or merged with another entity. We may also use information we have received about you to resolve disputes or to investigate problems. We may disclose or access information whenever we believe in good faith that the law so requires or if we consider it necessary to do so to maintain service and improve our website, products and services. Specifically, we may use information such as your IP address to help diagnose problems with our server, to manage the Hops and Grapes website or to enhance the Hops and Grapes website based on the usage pattern data we receive.

Sharing of Information

Any information that can personally identify a visitor to this site is not shared with any organization for any purpose.

Additional Use of Personal Information

You may receive e-mail messages from us about special promotions, upcoming events and other relevant information that we believe you may find useful. If you do not wish to receive such email messages, please let us know by any of the following means:

  • Sending us e-mail to that effect at: unsubscribe@hopsandgrapesonline.com
  • Calling us by telephone at: (856) 582-8110
  • Writing to us at the contact address

You may receive periodic postal mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by the following means:

  • Sending us e-mail to that effect at: unsubscribe@hopsandgrapesonline.com
  • Calling us by telephone at: (856) 582-8110
  • Writing to us at the contact address

Cookies

Many Web sites use "cookies" to provide useful features to their visitors by providing customizable and personalized services.

A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. For example, a Web site may use cookies to store and sometimes track information about you, your preferences, or the pages you last visited.

Your browser software can be set to reject all cookies, or to ask you if you would like to accept or decline a cookie from a particular site before it is set. Most browsers offer instructions on how to reset the browser to reject cookies in the Help section. You should know, however, that if you reject a cookie, certain functions and conveniences of a site may not work properly.

We use cookies on our Web site for the following purposes:

  • Store and sometimes track visitor preferences
  • Store personal identifying information
  • Record session information, such as items that consumers add to their shopping cart.
  • Record user-specific information on what pages users access or visit
  • Alert visitors to new areas that we think might be of interest to them when they return to our site
  • To record past activity at a site in order to provide better service when visitors return to our site
  • Customize web page content on visitors browser type or other information that the visitor sends

Registration and Accessing Certain Features

Some Web sites require you to provide some personal information through a registration process in order to take advantage of certain Web site features and to access content areas. For example, a registration form might request your name, telephone number and e-mail address.

Access to some of the features on this Web site requires registration,and the disclosure of some personal information, which may include:

  • Billing and shipping information

Children's Privacy Policy

Our site does not feature information and services of interest to children or anyone under the age of 18.

Interactive Services and Tools

Interactive services tools and other technology-based features provide Web site users with a richer and more valuable experience. The tools can provide you with information that is customized according to your personal needs.

This site does not use interactive tools that ask you for identifying personal information.

Security of Communications

We recognize that many people are concerned about the privacy and protection of information as it is transmitted over the Internet. You should keep in mind that the possibility exists for unauthorized individuals to intercept any email message you send over the Internet. In some cases, information can be encrypted (scrambled or encoded) to make it very difficult to read if it is intercepted during communication. Certain technology and practices allow Web sites to provide an increased level of security for your personal information when appropriate.

We use the following practices on our Web site to enhance the level of security for communication and the transmission of personal information:

  • We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site
  • We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide.
  • We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site

E-Commerce and Online Shopping

Purchasing items over the Internet usually requires you to provide your personal identifying information and credit card information on a Web site. Many people have become accustomed to on-line commerce as a time-saving and useful convenience. There are a number of practices that can make providing your sensitive credit card information more secure and therefore make you feel more comfortable about doing so.

Our site does not process your credit card information.  Your credit card information and payment information is processed through Authorize.net.  We believe Authorize.net to be an excellent and safe third party credit card processing service.  Hops and Grapes never sees your credit, debit or bank card information.  If you are concerned about using Authorize.net as a payment option, please consult their privacy policy here.

Advertising Servers

On-line advertising, such as banner ads, has become commonplace on many Web sites. Certain Web sites have developed relationships with third-party advertising servers to display these advertisements on their sites. By clicking on one of these banner ads, you will be taken to another site with different privacy policies. These third party ad servers may also use cookies to collect non-personal information on your preferences and interests via the advertisement you decide to view.

Links to Other Sites

Web sites often provide a number of links that offer direct access to other useful or interesting web sites holding potential value to site visitors. Inclusion of the other sites by links does not imply any endorsement of the material or information on the other sites. Users are encouraged to review the privacy policy of each linked site before sharing personal information.

This site includes links to non-affiliated external Web sites. We have the following practices:

  • We encourage users to review the privacy policy of each linked site, as we cannot be responsible for the privacy practices of other sites.

Changes in Our Privacy Policy

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we have the following practices:

  • We will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Web Site Contact Information

If you have questions about our privacy policy, or feel that this site is not following its stated information policy, please contact us.

Hops and Grapes
810 N. Delsea Dr
Glassboro, NJ 08028

Contact: Max Cammarata
E-mail: customerservice@hopsandgrapesonline.com
Telephone:
(856) 582-8110

Modification and Effective Date

This privacy statement was last modified on January 02, 2009.
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Store Information

Location

Hops and Grapes
810 North Delsea Drive
Glassboro, NJ 08028


We are located directly behind TD Bank (Doubletree Shopping Center) at the intersection of Delsea Drive and William L Dalton Drive. Unfortunately, many GPS Systems and online direction guides will place you down the street at our mailbox.

For accurate X-Y Google Map coordinates to our location, please click here.

Store & Holiday Hours

Monday - Saturday 9AM - 10PM
Sunday 10AM - 7PM

Thanksgiving Day - 9AM to 4PM
Christmas Eve - 9AM to 7PM
Christmas Day - CLOSED
New Year's Eve - 9AM to 8PM
New Year's Day - 11AM to 5PM

Phone and Fax

Phone - (856) 582 - 8110
Fax -     (856) 582 - 8118

You can always get in touch with us at http://hopsandgrapesonline.com
Delivery & Pickup

Delivery

Did you know you can have your wine delivered to your door?
Hops and Grapes offers many options for our customers so they can order online and have their order delivered right to their door. For more information on our delivery and shipping options, please see our shipping information page.

Pickup

You can place an order for wine online and pick it up in our store! For more information on our in-store pickup option,
please click here.
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